Faqs

We ship from China;
For express packages, the average delivery time is about 12 days;
For large quantities shipped by China Shipping, the average delivery time is approximately 45 days.

We usually use industry standard packaging to ensure safe delivery of products.

When the product is shipped from China, we will provide a shipping tracking number and you can track the shipment status on the carrier's website.
Our experts will also keep you updated on the logistics status.

Yes, we are honored to provide you with factory inspection services to ensure products are shipped in correct condition.

You may be required to pay taxes according to the regulations of your country of residence. Customs duties are duties or taxes levied on goods shipped across borders. The purpose of tariffs is to protect the economy, residents, employment, environment, etc. of each country by controlling goods, especially restricting and prohibiting the flow of goods into and out of the country.

It is not always possible to change the address of goods while they are in transit. Please contact our after-sales team and Energysplendor will try its best to meet your requirements.

When your shipment arrives, please verify that the number of boxes delivered is the same as listed on the delivery note before signing for delivery. If the delivery note shows a different number of boxes than the number of boxes delivered, be sure to state the number of boxes you received. Please pay attention to the missing quantities on the receipt before signing, and notify us immediately if there are any discrepancies. All cartons shipped via freight carriers must be thoroughly inspected for any signs of mishandling such as dents, holes, rips, tears, etc. Any damage must be noted before signing the delivery note (if the carton is damaged, write “damaged” on the receipt). Any damage not noted on the receipt will be deemed to have occurred after delivery and will therefore be the responsibility of the purchaser. Refusal of delivery can only be made to the parts that show obvious signs of serious damage. Do not reject any undamaged items. Rejecting undamaged items may result in redelivery charges that are solely the responsibility of the purchaser. We require digital photos of any damaged or defective merchandise and packaging to process claims. We will cover any replacement costs and file a damage claim to the carrier for all damage noted on the delivery note at the time of delivery.

We take full responsibility for orders that are not delivered, lost or damaged. We bear all costs and will reship immediately. We only offer discounts if we fail to ship as per our agreement.